Refund policy

At O Positiv Pakistan, we want you to feel confident in your wellness journey. That is why we offer our 30-Day Happiness Guarantee on your initial orders.

1. 30-Day Happiness Guarantee

We encourage everyone to try our products! If you are not completely satisfied with your purchase, you can request a refund under the following conditions:

  • First-Time Purchases: Eligible for up to two (2) bottles/units from your very first order placed on opositiv.pk.

  • Timeframe: Requests must be submitted within 30 calendar days of receiving your first purchase.

  • No Return Needed: Unless explicitly instructed by our support team, you do not need to ship the physical bottle(s) back to us to receive your refund.

  • Discretion: Refunds are issued at the sole discretion of O Positiv Pakistan.

2. Shipping & Non-Refundable Fees

  • Shipping Fees: Original shipping, courier, or Cash on Delivery (COD) handling charges are non-refundable.

  • Net Refund: Your refund will cover the actual price paid for the eligible product(s), excluding any applied shipping costs.

3. Payment Methods & Refund Processing

Refunds will be processed depending on your original payment method:

Payment Method Refund Method Processing Time
Credit / Debit Card Reversal to the original card 5 – 10 business days
Cash on Delivery (COD) Bank Transfer, JazzCash, or Easypaisa 3 – 5 business days

4. How to Request a Refund

To initiate a refund request under the 30-Day Happiness Guarantee:

  1. Email our customer support team at hello@opositiv.pk or message us via WhatsApp.

  2. Provide your Order Number (e.g., #PK-XXXX) and the email address or phone number used at checkout.

  3. Share a brief explanation of why the product did not meet your expectations to help us improve.

5. Purchases Made Before October 1, 2025

For any historical orders placed on our store prior to October 1, 2025, our previous 60-Day Happiness Guarantee remains in effect under its original terms.

6. Damaged or Incorrect Items

If your package arrives damaged, defective, or contains incorrect items, please contact us within 48 hours of delivery with photos of the damaged package. We will immediately arrange for a free replacement to be sent out via our courier service.

Contact Us

For any questions regarding our Refund & Return Policy, reach out to us: